100% Satisfaction, or It’s Free
We stand behind every extraction, every dry-down, and every cleaning we perform. If you’re not happy with how something turned out, call us and we’ll come back and make it right at no charge.
Same-Day Response
With water, the response window decides the outcome. Your local team treats a wet floor like the timed event it is.
Dry Means Verified
Dry here is a number, not a feel. The slow layers, pad and subfloor, get the final word before the equipment leaves.
Firm Price First
The walkthrough ends with a written price. Approve it and it doesn't change, no matter what the dry-down takes.
Locally owned: while Safe-Dry® is a national brand, policies can vary slightly by local franchise. Your local team confirms the details before service.
What’s covered (and what isn’t)
What we guarantee
- ✓The extraction and dry-down we performed
- ✓A floor verified dry with readings, not called by feel
- ✓The cleaning and sanitizing of what got wet
- ✓A plain answer about what's saveable, before you pay for anything
Not covered
Damage done before we arrived, and trades we don’t perform. We’ll tell you upfront if we see them.
- ×Delaminated backing, swollen laminate, and buckled boards from the soak itself
- ×Pad, carpet, or flooring replacement of any kind
- ×Plumbing, structural repairs, and rebuilds
- ×Sewage, drain backups, and outdoor floodwater (Category 3)
- ×Mold remediation for growth that was already established
How the guarantee works
Let us know
Call 1-800-SAFE-DRY or use the contact form, and tell us which room or floor you're not satisfied with.
We come back
Your local Safe-Dry® team schedules a return visit and finishes the job properly. No extra charge.
You're happy
We keep working until you're satisfied with the result. That's the whole point.
Curious what the crew actually does? See how water extraction works.
Frequently asked questions
What does the 100% satisfaction guarantee mean?
If you're not satisfied with the extraction, drying, cleaning, or sanitizing work we performed, we make it right. Your local Safe-Dry® team comes back and finishes the job properly. The goal is simple: you're happy with the result, or we keep working on it.
What's covered?
The work we performed: the water we extracted, the dry-down we ran, and the cleaning and sanitizing that followed. If a floor we called dry turns out not to be, or a carpet we cleaned doesn't look the way it should, tell us within the guarantee window and we return at no charge.
What isn't covered?
Damage the water did before we arrived, because extraction can't undo it. Carpet backing that delaminated during days of soaking, pad that needs replacing, laminate with a swollen core, buckled hardwood, and stains set by dye or rust while things sat wet are material damage, not soil. We also don't perform repairs, replacement, plumbing, mold remediation, or work on contaminated water, so outcomes that require those trades are outside the guarantee. Your technician flags anything in that category during the walkthrough, so there are no surprises.
How much does water extraction cost?
It depends on how far the water traveled, so there's no flat national price. Your technician maps the actual wet area during the walkthrough, including what's hiding under surfaces that feel dry, and gives you a firm price in writing before any work begins. That price doesn't change once you approve it.
How do I request a return visit?
Call 1-800-SAFE-DRY (1-800-723-3379) or use the contact form. Tell us which room or floor you're not satisfied with and we'll schedule a time to come back out.
What if my water event is outside your scope?
We tell you on the phone, before anyone drives anywhere. Sewage, outdoor floodwater, and drain backups are contaminated Category 3 water, a job for a restoration company equipped for contamination. Established mold needs a licensed remediation specialist. Broken pipes need a plumber first. Our lane is clean-water events on floors and carpet, and being honest about the lane is part of the guarantee.
Every hour it sits, it soaks deeper
Enter your zip code to reach your local Safe-Dry® team. Water extraction and drying for floors and carpet across 532 locations in 6 states, with same-day response in most areas.